Q: Do I have to become a member to place an order?
A: You don't need to be a member to place an order, but it would be a good idea! It allows us to contact you if there is a problem with your order, and it allows you to view your order status online. Best of all, becoming a member is free, easy, quick and you’ll receive all special discounts. Just click here to create your account.

Q: Why should I become a member? What's in it for me?
A: Okay, check this out. If you become a member, you'll be able to store your billing address, multiple shipping addresses, join our optional mailing list and check your order status any time you'd like! Members can also received an additional discount or free delivery. Wait - There's more! If you're a member, you can choose to receive exclusive E-mails from Bag’O Fashion letting you know about new products, announcements and special promotions before anybody else. Join now!

Q: Can I order by telephone?
A: If you have a technical problem placing your order online, you may call Customer Service at 954-867-4682.

Please have the items and SKU numbers available when you call to place your order. You will also need to call us if you wish to place an order using four or more gift cards, a money order or cashier's check.

Q: Is your site secure?
A: Yes, all private credit card information is encrypted across a secure line. You can learn about what encryption we use by clicking here.

Q: What types of payment do you accept?
A: We accept Master Card, VISA, Discover, American Express, Bag’O Fashion gift cards, PayPal and ATM / Debit Cards with a VISA or Master Card logo.

You can also pay with a money order, cashier's check, Bag’O Fashion paper gift certificate or store credit. Orders using these payment methods must be placed through Customer Service at 1.954-445-8051, or +1.954-867-4682 for international customers.

Sorry, we don't accept personal checks, mall gift certificates, COD.

Q: Can I change my order after I have totaled my sale?
A: Yes, you can hit the "Shopping Cart" link and add or delete + update items before you finalize your sale. Just make sure you only click the "Submit" button once! This will avoid any duplicate charges.

Q: When will my credit card be charged?
A: Your card is only authorized when you place an order.

Q: Do I have to pay taxes on my purchase?
A: Yes, sales tax is calculated according to the state and county tax laws in which the order is being shipped. The tax calculation shown online is only an quote. There are situations where this quote will differ from the total charged. Once your order is finalized, the sales tax will be re-calculated based on city, state, county and district tax rates. Fear not! The difference between the two is usually no more than a few cents.

Q: When will I receive my order?
A: Orders are processed Monday through Friday. Before your order ships, please allow 1-2 business days for order processing. Orders are not processed or shipped on weekends or holidays. Please keep this in mind when selecting your shipping options.
 
Orders using UPS Standard Overnight take 1-2 days to process and, once shipped, will arrive in 2 business days. These orders are shipped Monday-Friday. Signature required for delivery.
 
Orders using UPS 2 Day take 1-2 days to process and, once shipped, will arrive in 3 business days. These orders are shipped Monday-Friday. Signature required for delivery.
 
Orders using UPS Express Saver take 1-2 days to process and, once shipped, will arrive in 4 business days. These orders are shipped Monday-Friday.

 

Orders using UPS Ground / Home Delivery take 1-2 days to process and, once shipped, will arrive in 4-6 business days. These orders are shipped Tuesday-Saturday.

Orders using UPS Puerto Rico Priority take 1-2 days to process and, once shipped, will arrive in 2-4 business days. These orders are shipped Monday-Saturday.

Orders using USPS Express take 1-2 days to process and, once shipped, will arrive in 10-14 business days. These orders are shipped Monday-Friday.

Orders using USPS Priority take 1-2 days to process and, once shipped, will arrive in 14+ business days. These orders are shipped Monday-Friday.

Bag’O Fashion may need to contact you if there is an issue with your order, so please keep your member information updated! All order communication is done via E-mail, so it is important that your E-mail address is accurate and current.  

Q: How can I make sure my package arrives if I'm not around to sign for it?
A: Indeed, a signature is required for Overnight, 2nd Day and some Home/Ground deliveries. Have no fear! If you're not going to be around to sign for your stuff but you'd still like UPS to leave it for you, contact Customer Service IMMEDIATELY AFTER placing your order so we can set that up for you. If you wait too long and the order ships, we won't be able to modify it.

Keep in mind, if you request that no signature be required for delivery and the package is left unattended, you're accepting full responsibility for loss or damage. For security purposes, a request for signature cannot be removed for packages being delivered to select areas. Bottom line... we just want you to get your stuff!

Q: What happens if a product is cancelled on my order?
A: The bad news is if an item is cancelled from your order, it means the item is sold out. The good news is that you are only billed for merchandise that has shipped! We can try to find out if an item is still available; just click here and choose "Product Search" from the menu. Include the item name, description, and SKU number if you have it. We'll find out if and when it's coming back in. Since we don't backorder items, keep checking the site often, especially since we add new items almost every day!

Q: How do I know if my order went through?
A: There is an easy way to verify that your order went through. If you received an order number, you are all set! Your order is being processed! Make sure to only click the "Submit" button once to avoid duplicate orders or charges.

Q: Can I change my order after I've clicked "Submit?"
A: To make changes to your order after you've already clicked "Submit," call Customer Service immediately at 1.954-445-8051, or +1.954-867-4682 for international customers. As long as the order hasn't gotten too far along in processing, we should be able to modify it for you. Hurry!

Q: Can I backorder an item that is currently unavailable?
A: Due to the rate at which items sell out and are replaced by new merchandise, we do not place backorders for items. The good news is we can try to find out if something is still available.

Q: Why haven't I received an E-mail regarding my order?
A: There are usually two reasons why you are not receiving E-mail notifications. You may have an outdated E-mail address on file, or you may have a spam blocker filtering out E-mail from our system. Make sure to keep your user information current by updating your E-mail address. Also, try turning off any spam blockers that may be preventing our messages from getting to you.

Q: Why does the word "NONE" appear on my order confirmation E-mail?
A: The word "NONE" does not mean an item is out of stock or that you are not going to receive an item. Our system looks at different variables, such as size, quantity and color, to determine exactly what item to ship. If the word "NONE" appears on your order confirmation E-mail, it simply means our system does not need any further information to process a request for that item.

Q: Can I use my Macy’s gift card for a Bag’O Fashion order?
A: Sorry, but Macy’s gift cards can't be redeemed at Bag’O Fashion stores.

Q: What happens if I use a gift card but an item on my order is sold out?
A: If you've used a Bag’O Fashion gift card as payment for your order and an item has sold out, you'll be receiving a refund check in the mail. This refund process can take 1-2 weeks but before you know it, you'll have a check waiting for you in your mailbox!

Q: Why doesn't the UPS web site recognize the tracking number for an order I placed?
A: When utilizing UPS.com to track an order, your tracking number will not be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!

Q: My shopping cart says that one or more of my items can only be delivered using Ground shipping. What's up?
A: Okay, here's the deal. Some products can't go on planes 'cause they're considered hazardous materials. What that means is they could spill or leak. As a result, we have to send that stuff to you via Ground shipping. Items that airlines consider hazardous materials include (but aren't limited to) makeup, hair dye and incense.

You have a couple of options. You can 1.) have your entire order arrive via Ground shipping or 2.) place two separate orders, one with the hazardous materials arriving via Ground and one with the rest of your order arriving however you want. We're sorry for the inconvenience. We just don't want Bag’O Fashionstuff leaking all over the airplane! Not cool.

Q:  What is an RMA#?
A:  When you have an item to return or exchange, we issue you a Return Authorization Number (RA#).  UPS refers to this number as an RMA#.